Privacy Policy

Information We Collect

The Junk Wizards collects personal information you voluntarily provide when you request a quote, book an appointment, or contact us. This includes:

Personal information: Your name, phone number, email address, service address, and project details.

Phone number: When you provide your phone number through our booking form, contact form, or by calling us directly, we collect and store it to communicate with you about your service.

Website data: We collect standard web analytics data such as IP addresses, browser type, and pages visited through cookies and similar technologies (Google Analytics).

How We Use Your Information

We use the information we collect to provide junk removal services, communicate with you about appointments and quotes, send booking confirmations and appointment reminders via text message and email, improve our website and services, and respond to your inquiries. We may also use your contact information to follow up on service requests you've initiated.

SMS / Text Messaging Data

When you provide your phone number and book a service or submit a contact form, you may receive text messages from The Junk Wizards related to your appointment. These messages include booking confirmations, scheduling updates, arrival notifications, and service follow-ups.

Your phone number and any information collected through our SMS program will not be shared with third parties or affiliates for marketing or promotional purposes.

We only use your phone number to communicate with you about the service you requested. Your messaging data (phone number, message content, opt-in status) is stored securely and is not sold, rented, or shared for any purpose other than delivering the service you booked.

You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at book@thejunkwizards.com. See our Terms and Conditions for full details on our SMS messaging program.

Information Sharing

We do not sell, trade, or rent your personal information to third parties for marketing or promotional purposes.

We may share your information with trusted service providers who help us operate our business (such as our CRM platform, scheduling software, and payment processors). These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify. They do not have permission to use your data for their own marketing.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS) on our website and secure storage of customer records. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic (Google Analytics). You can control cookie preferences through your browser settings. Disabling cookies may limit some functionality of our website.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. If you request deletion of your data, we will remove your information from our active systems within 30 days, except where we are required to retain it by law.

Your Rights

You have the right to access, update, or delete your personal information. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of the sale of personal information (though we do not sell personal information). To exercise any of these rights, contact us at book@thejunkwizards.com or call (805) 316-1610.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

The Junk Wizards
Dispatch Center & Mailing Address
275 East Hillcrest Drive, Ste 160-236
Thousand Oaks, California 91360
Email: book@thejunkwizards.com
Phone: (805) 316-1610